FREQUENTLY ASKED QUESTIONS
DELIVERY
RETURN & REFUND
MY ACCOUNT
ORDER & PAYMENT
PRODUCT INFORMATION
PRODUCT CARE
We ship worldwide to most countries. Standard delivery takes 3-7 business days within the US and 7-14 business days internationally. We use reliable shipping partners including DHL, FedEx, and local postal services depending on your location.
Standard shipping is free on orders over 400€ in EU, Switzerland, Canada, USA, Mexico and UK. For orders under 400€, shipping costs are 10€ in Spain, and 15-20€ internationally depending on a country. Express shipping options are available at checkout for faster delivery.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. The tracking information is updated in real-time.
Address changes are possible within 2 hours of placing your order, before it enters fulfillment. Contact our customer service team immediately at customer@mesdyven.com or call us during business hours to request a change.
If your package arrives damaged or doesn't arrive at all, please contact us within 7 days of the expected delivery date. We'll investigate with our shipping partner and provide a replacement or full refund. Take photos of any damage for faster processing.
You have 14 calendar days from the date you receive your order to request a return. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and intimate apparel are final sale and cannot be returned. For more information, please go to Return and refund policy section.
You can start the process by filling out the form in the Exchanges & Returns section on our website: https://returns.itsrever.com/mesdyven
Click "Sign Up" at the top of any page and fill in your details. You can also create an account during checkout. Having an account allows you to track orders, save favorites, and speed up future purchases.
Click on "Forgot Password" on the login page and enter your email address. We'll send you a reset link within a few minutes. Check your spam folder if you don't see the email.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. All payments are processed securely through encrypted connections.
Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Our payment processing is PCI DSS compliant, ensuring the highest level of security.
Use our size guide available on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
Our sizing tends to run true to size, but this can vary slightly between different styles and collections. We always recommend checking the specific size guide for each item orcontacting Mesdyven customer support for more specific guidance.
Care instructions are provided on the product page and garment labels. Generally, we recommend gentle machine wash in cold water, hang dry when possible, and iron on low heat. Delicate fabrics may require dry cleaning.
Most of our products can be machine washed, but some delicate items like silk, wool, or structured pieces may require hand washing or dry cleaning. Always check the care label and product page for specific instructions.